Terms and Conditions

YOUR BOOKING
If making a booking with Broomhall Castle the contract for your stay is with Broomhall Castle Management LTD registered in Scotland no: SC411440. Registered Office: Victoria House, 87 High Street, Tillicoultry, Clackmannanshire FK13 6AA

THE PRICE YOU PAY
VAT is included at the current prevailing rate.
Bookings are taken at the discrection of the hotel and subject to availability. All prices shown are applicable at the time of booking and are not valid in conjuction with any other offer and are subject to change without any prior notice. The full price for each stay, with the addition of all extras incurred during your stay, is to be settled in full before departure. Payment can be made by cash, cheque with current banker’s card, all major credit or debit cards, (please note American express not accepted).

DEPOSITS
The different requirements for deposits are available on request. Deposits are non refundable unless special arrangements have been made.

SPECIAL ARRANGEMENTS
Whilst every effort is made to fulfil your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract.

CANCELLATIONS/AMENDMENTS BY US
All bookings cancelled prior to 48 hours before arrival will be refunded in full, less a 10% administration fee. Any cancellations made after this time will not be refunded

ARRIVALS AND DEPARTURES
Arrival and departure times for accommodation are 1400 hours and 10.30 hours respectively. Should you wish to retain your room beyond 10.30am, please contact reservations or reception for assistance. An additional charge may apply.
ANY ARRIVALS ANTICPATED TO BE AFTER 9PM NEED TO BE AGREED BY THE HOTEL PRIOR TO BOOKING BEING CONFIRMED’

COTS/EXTRA BEDS
Cots are available, however these are limited and are subject to availability. A small charge is made for cots and an additional £15.00 per night for extra beds. Please check this at time of booking.

CAR PARKS
Broomhall Castle has its own car parking facilities. However cars are left at the owners own risk. We cannot guarantee you a car parking space. Please leave your car registration number on arrival.

CURRENCY
Prices are quoted in pounds sterling.

CLIENT RESPONSIBILITIES
1.The client is responsible to the hotel for any damages caused to the allocated rooms or the furnishings or equipment therein or to the hotel generally by any act, default or neglect of the client or guests of the clients and shall pay Broomhall Castle on demand the amount required to make good or remedy any such damage.

2. The client is responsible for the behaviour of his, her or it’s guests and orderly conduct of guests attending any function or staying in the hotel or otherwise making use of the services.

SMOKING
Broomhall Castle has a strict no smoking policy. There are permitted areas outside the Castle. Anyone caught smoking in the Castle will be charged a fee of £50.00 for the room to be deep cleaned.

VALUABLES
The company cannot be held responsible for the loss of any article not deposited with the managers for safe keeping.

COMMENTS
Please let the manager know straight away if you have any comments. Alternatively if you wish, put them in writing no later than 14 days after your completion of your stay to: Broomhall Castle, Long Row, Menstrie, Clackmannanshire, FK11 7EA..

Please read these terms and conditions carefully , your co-operation will be greatly appreciated.
We also bring to your attention the fire and evacuation procedure notice in your room